Terms & Conditions
We’ve tried to keep this simple and easy to read, while covering the key things you need to know
Tickets & Booking
All tickets are subject to availability.
It is your responsibility to check your ticket as mistakes cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake.
Your ticket will usually be sent as an e-ticket by email.
You’ll need a valid ticket to gain entry.
Tickets that are copied, damaged, altered, or bought fraudulently may be cancelled.
We can’t always replace lost or stolen tickets.
Children & Young People
Children aged under 18 years old must be accompanied by someone aged 18 or over.
Under 18s tickets are free of charge when purchased with a full-price adult ticket.
Children must be supervised at all times.
Line-up changes
We make every effort to present the advertised programme but cannot guarantee that artists will perform at any particular time, or at all, and in the event of unforeseen circumstances, we reserve the right to present alternative performers and if necessary, re-programme events or concerts. No ticket refunds are available in these circumstances
Ticket Resale
If you can no longer attend, contact us at least 14 days before the event and we’ll do our best to help.
For sold-out performances, we may be able to resell your tickets on your behalf.
Booking fees are non-refundable.
Cancelled or Rescheduled Events
If an event is cancelled, rescheduled, we’ll contact customers where possible using the details provided at booking.
In these circumstances, you will be refunded to the original payment method.
Hillzapickin Festival is not responsible for travel or accommodation costs.
Behaviour & Safety
We want everyone to enjoy their visit safely and comfortably. During your visit you must:
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follow instructions from staff & volunteers
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respect other audience members
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behave responsibly while visiting Hillzapickin Festival
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We may refuse entry or ask customers to leave if behaviour is unsafe, disruptive, abusive, or affected by excessive alcohol or drugs.
No refunds will be given in these circumstances.
Phones, Recording & Photography
We kindly ask that mobile phones be silence during performances
Filming or photography is allowed unless advised otherwise
We ask that you do not film for prolonged periods and that you are mindful of fellow audience members, ensuring you do not negatively impact their experience
Audience members may occasionally be filmed for promotional purposes
Prohibited Items
Please do not bring into the event venues:
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illegal substances
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weapons or sharp objects
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fireworks or flares
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alcohol
Smoking and vaping are not permitted inside the venue.
Your Belongings & Personal Arrangements
Customers attend events at their own risk.
Hillzapickin Festival is not responsible for:
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lost belongings
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travel or accommodation costs
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circumstances outside our reasonable control